Warranty
Comfort you can count on
When you bring a Climora into your home, you're not just buying a product — you're buying peace of mind. That's why every Climora comes with a 180-day warranty. We stand behind what we make, and we want you to feel completely confident from the moment your order arrives.
If something isn't right, we'll make it right. Simple as that.
What the 180-day warranty covers
Your Climora is protected for 180 days from the date you receive it against manufacturing defects and faults in materials or workmanship under normal household use. This includes:
– Components that fail or stop working through no fault of your own
– Faults in the cooling or heating function caused by a manufacturing defect
– Defects in the unit's electronics or controls
– A product that arrives faulty or stops performing as it should during normal use
If a covered fault appears within 180 days, we'll repair, replace or refund the affected unit — whichever is the right solution for you.
What's not covered
To keep things fair and clear, the warranty does not cover:
– Normal wear and tear over time
– Damage caused by misuse, drops, accidents or improper handling
– Damage from using the wrong voltage, adapters or power source
– Damage caused by unauthorized repairs or modifications
– Cosmetic marks that don't affect how the product works
– Loss or damage caused by failing to follow the included instructions
This warranty applies to the original purchaser and to products bought directly from climorabreeze.com.
This is on top of your 30-day money-back guarantee
Your 180-day warranty and your 30-day money-back guarantee work together to keep you fully protected:
– Within 30 days: changed your mind or simply not happy? Return your Climora for a full refund under our 30-day money-back guarantee — no hard feelings.
– Within 180 days: if a covered fault develops, you're protected by this warranty and we'll repair, replace or refund it.
Between the two, you've got a full six months of complete confidence.
How to make a warranty claim
We've kept it quick and painless. Just follow these steps:
- Email us at info@climorabreeze.com within the 180-day period.
- Include your order number and a short description of the issue.
- Attach a few clear photos or a short video showing the fault, so we can help you faster.
- Our customer care team will review your claim and reply with the next steps.
- Once approved, we'll arrange a repair, a replacement or a refund — whatever puts it right.
We typically respond within 24 hours on business days, and we'll guide you through every step.
Your statutory rights
This 180-day warranty is offered voluntarily and in addition to any rights you may have as a consumer under the laws of your country — including in the United Kingdom and the European Union. It does not replace or reduce those rights in any way.
We're here to help
Have a question about your warranty or your Climora? Reach out any time — we're real people who genuinely want to help.
Email: info@climorabreeze.com
Customer service hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 9:00 AM – 5:00 PM
Company details
Company name: MD-enterprises
Trading as: ClimoraBreeze (climorabreeze.com)
Address: Van Alphenstraat 79, 2274 ND Voorburg, Netherlands
Chamber of Commerce (KvK): 93555423
VAT number: NL005026847B26
Email: info@climorabreeze.com
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