Privacy Policy

Your privacy matters to us

ClimoraBreeze respects your privacy and handles your personal data carefully, securely and confidentially. We only process the data we need to deliver, improve and protect our services. We never sell your personal data, and we never share it with third parties for their own commercial purposes.

About this privacy policy

This privacy policy applies to your use of the ClimoraBreeze website (climorabreeze.com) and the services connected to it. It explains what data we collect, why we collect it, who it may be shared with, and how we keep it safe. If you have any questions, contact us at info@climorabreeze.com.

How we process your data

ClimoraBreeze processes personal data in line with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR and Data Protection Act 2018, and applicable US state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA). We only process data for clear, predefined and lawful purposes.

What data we collect

We collect only the data needed to fulfil your order and provide good service:

– First and last name
– Shipping and billing address
– Email address and phone number
– Payment details (processed via secure payment service providers)
– Order history and communication with our customer care team

Platform & technical services

ClimoraBreeze uses the Shopify platform to run our online store, and works with trusted providers such as Google Workspace and Klaviyo for technical support and communication. These parties can only access data to the extent technically necessary, and may not use it for their own purposes. Our website is secured with SSL encryption and appropriate security measures.

Customer communication

All customer communication is handled through secure systems. We take appropriate technical and organizational measures to prevent loss, misuse or unauthorized access to data. Personal data is used only for customer service and order processing.

Why we process your data

We process personal data for the following purposes:

– Processing and delivering your orders
– Handling payments
– Providing customer service and support
– Meeting legal obligations (such as tax and accounting records)
– Improving our website and services

We never use your data for marketing without your explicit consent.

Sharing data with third parties

We only share your data with parties necessary to fulfil your order, such as:

– Payment service providers (for credit card and PayPal payments)
– Shipping carriers (such as DHL and other international carriers)
– Hosting providers and software suppliers (such as Shopify, Google Workspace and Klaviyo)

We have data processing agreements in place with all of these parties to safeguard your data.

Automatically collected data

Our website automatically collects technical data such as anonymized IP addresses, browser information and device data. This data is used solely to improve the website's performance, security and user experience.

Cookies

Our website uses cookies to improve your experience. You can manage your cookie preferences at any time through the cookie banner on our website or through your browser settings.

Legal obligations

ClimoraBreeze may share personal data with government authorities where legally required — for example, for tax purposes or official investigations.

How long we keep your data

We don't keep personal data longer than necessary for the purposes it was collected for, or to comply with legal obligations. Administrative and accounting records are kept for the legally required periods (generally 7 years).

Your privacy rights

Depending on where you live, you have rights over your personal data, including:

– Right of access — request a copy of the data we hold about you
– Right to rectification — have inaccurate data corrected
– Right to erasure — ask us to delete your data (the "right to be forgotten")
– Right to restriction — ask us to limit how we process your data
– Right to data portability — receive your data in a structured format
– Right to object — object to specific types of processing
– Right to withdraw consent — where processing is based on consent, withdraw it at any time

Customers in California and other US states have related rights, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of any "sale" or "sharing" of personal information. We do not sell your personal information.

To exercise any of these rights, contact us at info@climorabreeze.com. We respond to requests within 30 days. ClimoraBreeze does not use automated decision-making or profiling.

Complaints

If you have a complaint about how we handle your personal data, please contact us first at info@climorabreeze.com. You also have the right to lodge a complaint with a supervisory authority:

– Netherlands: Autoriteit Persoonsgegevens — autoriteitpersoonsgegevens.nl
– United Kingdom: Information Commissioner's Office (ICO) — ico.org.uk

Data security

We take appropriate technical and organizational measures to protect your data, including:

– SSL-encrypted connections
– Secure servers and systems
– Limited, controlled access to personal data
– Regular security reviews

Changes to this privacy policy

ClimoraBreeze may update this privacy policy when needed. The most current version is always available on our website. We'll clearly communicate any significant changes, by email where necessary.

Contact & company details

Company name: MD-enterprises
Trading as: ClimoraBreeze (climorabreeze.com)
Address: Van Alphenstraat 79, 2274 ND Voorburg, Netherlands
Chamber of Commerce (KvK): 93555423
VAT number: NL005026847B26
Email: info@climorabreeze.com